brni (brni) wrote,
brni
brni

dear comcast,

the surest way to alienate a customer is to leave them down for days, have someone come out to fix the problem and leave it worse that it was before (intermittant outage -> complete outage), miss the scheduled appointment to fix the problem, and then being put out and unresponsive when asked over the phone why the guy didn't show up.

you also lose points when the person who can't be bothered to help the customer also does not understand the difference between "specific" and "pacific."

and when you then turn around and reschedule the appointment for 8 days later without even notifying the customer, please don't be surprised when said customer starts making inquiries into DSL, FIOS, and satellite TV.

very sincerely yours
brni
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